As defined in the regulations, the “Property Manager” means the person who is either the owner of the property to be rated for digital connectivity or has any legal right to control or manage the property. The Property Manager plays a key role in facilitating digital connectivity assessments, coordinating with relevant authorities, and implementing improvements to enhance user experience and maintain compliance with regulatory standards
Property Managers are responsible for overseeing the management and maintenance of properties, including ensuring adequate digital connectivity.
The responsibilities of Property Manager, under the regulations, inter-alia, include:
• Application for ratings: a. Submit applications for digital connectivity ratings through the rating portal and provide accurate and comprehensive information about the property’s digital connectivity. b. Provide accurate and comprehensive information regarding the property’s existing digital connectivity infrastructure, including network coverage, fiber availability, and telecom service provider details. c. Ensure that all submitted data is up to date and reflects the actual service available on the property.
• Documentation and compliance: a. Prepare and upload the necessary documentation required for the evaluation process and ensure ongoing compliance with standards set by DCRAs and TRAI. b. Keep track of changes in compliance requirements and implement necessary updates to avoid penalties or service disruptions.
• Maintenance of digital connectivity infrastructure: a. Regularly inspect and maintain the digital connectivity infrastructure to ensure optimal performance and address any connectivity issues promptly to maintain service quality. b. Address connectivity issues proactively by working with telecom service providers and technical support teams. c. Ensure proper maintenance and upgrades of network equipment to optimize performance and provide a seamless digital experience for occupants and tenants.
• Collaboration with DCRAs: a. Facilitate the evaluation and rating process by providing Digital Connectivity Rating Agencies (DCRAs) with necessary access to the property. b. Work closely with evaluators to share technical data, network reports, and other relevant details needed for the rating assessment. c. Implement recommendations and best practices suggested by DCRAs to enhance the property's digital connectivity rating.
• Customer communication and tenant engagement: a. Act as the primary point of contact for tenants and occupants regarding digital connectivity services within the property. b. Address concerns or complaints related to network performance and ensure that users are informed about available connectivity solutions and upgrades. Educate tenants on digital connectivity features available in the building and promote initiatives aimed at improving network access and reliability.