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Online Telecom Consumer Complaints Monitoring System
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General guidelines to all Access Service Providers regarding Levying of separate charges for rectifying defects in network and visiting charges from the consumers.
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Consumers’ Handbook on Telecommunications-2015 (Gujarati Version)
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Insufficient information in Advertisements-regarding
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To provide hard copy of telephone bills to the consumers-reg
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Consumers’ Handbook on Telecommunications-2015 (Assamese Version)
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Provision of value added service without explicit consent
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Processing fee for talk time top up recharge
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Consumers’ Handbook on Telecommunications-2015 (Telugu Version)
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Transparency in the Tariff offers and in Disclosure to consumers
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Consumers’ Handbook on Telecommunications-2015 (Telugu Version)
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Termination of Service within 7 days.
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Charging for Calling line identification presentation (CLIP) facility related
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Processing fee for talk time top up recharge
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Public notice titled "Beware of Fraud in the name of TRAI"
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Telecom Consumers Complaint Redressal Regulations, 2012(1 of 2012
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Charging for Calling line identification presentation (CLIP) facility related
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Consumer Outreach Programme - Presentation
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(2.06 MB)