Lt. Col. Rakesh Kumar
Jt. Advisor (IT), TRAI, Delhi Contact Number : 011-23664525 Email Address: rakesh.1980(at)trai.gov.in
Note : TRAI has laid down framework for redressal of complaints of telecom consumers which provides for a two tier grievance redressal mechanism of complaint centre and appellate authority by every service provider. Area-wise/service provider- wise details of complaint centre and appellate authority are available on web portal www.tccms.gov.in.
TRAI Act, 1997 does not envisage handling of individual consumer complaints by TRAI. Consumers are advised to take up their complaints with their respective service providers. Complaints, if any, received in TRAI are forwarded to the service providers. No follow up action is taken by TRAI on individual complaint(s). For any clarification/feedback consumer can contact Sr. Research Officer (Consumer Affairs) at e-mail daca[at]trai[dot]gov[dot]in.