Consumer Protection

Telecom
S. No.	Subject	Release Date	Division	Status	Download/Details	Comments
1	Draft Telecommunication Consumers Education And Protection Fund (Fourth Amendment) Regulations, 2018	27/06/2018	Consumer Affairs	Closed	Draft Regulation Download (387.71 KB) Press Release Download (1.14 MB) Share Facebook	View Comments Add Comments
2	TRAI issues Consultation Paper on the Redressal of Consumer Grievances and Consumer Protection in Telecommunication	03/01/2007	Quality of Service	Closed	Consultation Paper Download (338.16 KB) Share Facebook	View Comments Add Comments
3	Consultation Paper on Making ICT Accessible for Persons with Disabilities.	20/12/2017	Consumer Affairs	Closed	Consultation Paper Download (466.63 KB) Extension Letter Download (522.18 KB) Share Facebook	View Comments Add Comments
4	Draft Regulation on Telecom Consumers Protection (Eighth Amendment) Regulations, 2015	29/04/2015	Quality of Service	Closed	Draft Regulation Download (214.54 KB) Share Facebook	View Comments Add Comments
5	Consultation Paper on Establishment of the Office of Ombudsman in the Telecommunication Sector	07/01/2004	Admin and HRM	Closed	Consultation Paper Download (38.15 KB) Share Facebook	View Comments Add Comments
6	Consultation Paper on Certain issues relating to the Telecom Consumers Protection Regulations, 2012	15/03/2012	Financial & Economic Analysis	Closed	Consultation Paper Download (220.85 KB) Share Facebook	View Comments Add Comments
7	The Draft Telecom Consumers Protection (Tenth Amendment) Regulations, 2016	05/07/2016	Financial & Economic Analysis	Closed	Amendment Download (378.36 KB) Extension Letter Download (553.7 KB) Share Facebook	View Comments Add Comments
8	Draft Telecommunication Consumer Education and Protection Fund (Fifth Amendment) Regulations, 2019	18/10/2019	Consumer Affairs	Closed	Draft Regulation Download (179.71 KB) Share Facebook	View Comments Add Comments
9	Consultation Paper on Review of measures to protect interest of consumers in the telecom Sector	02/08/2010	Quality of Service	Closed	Consultation Paper Download (1.13 MB) Share Facebook	View Comments Add Comments
10	Draft Registration of Consumer organisations (Amendment) Regulations, 2023	14/09/2023	Consumer Affairs	Open	Draft Regulation Download (201.9 KB) Extension Letter Download (249.79 KB) Share Facebook	View Comments Add Comments
11	Draft The Telecommunication Consumers Education and Protection Fund (Sixth Amendment) Regulations, 2023	24/07/2023	Consumer Affairs	Open	Draft Regulation Download (198.67 KB) Share Facebook	View Comments Add Comments

Recommendation
S. No.	Subject	Date of Release	Division	Download/Details
1	Recommendations on Making ICT accessible for Persons with Disabilities	09/07/2018	Consumer Affairs	Recommendations Download (886.73 KB) Letter to Secy, DoT Download (930.94 KB) Share Facebook

Regulation
S. No..	Subject	Date of Release	Division	Download/Details	Amendments
1	Telecom Consumers Protection (Eighth Amendment) Regulations, 2015	07/08/2015	Quality of Service	Eight Amendment Download (336.98 KB) Share Facebook	View All
2	Registration of Consumer Organisations Regulations, 2013	21/02/2013	Consumer Affairs	Main Regulation Download (4.2 MB) Share Facebook	View All
3	Telecom Consumers Protection (Eleventh Amendment) Regulations, 2020	30/09/2020	Quality of Service	Eleventh Amendment Download (227.74 KB) Share Facebook	View All
4	Telecom Consumers Protection (Fourth Amendment) Regulations, 2012	22/10/2012	Quality of Service	Fourth Amendment Download (22.72 KB) Share Facebook	View All
5	Telecommunication Consumers Education and Protection Fund Regulations, 2007 (6 of 2007)	15/06/2007	Consumer Affairs	Regulation Download (141.06 KB) Share Facebook	View All
6	Telecom Consumers Protection (Seventh Amendment) Regulations, 2013	03/12/2013	Quality of Service	Seventh Amendment Download (3.52 MB) Share Facebook	View All
7	Letter to Service Providers Notifying the panel of Auditors to certify the Metering and Billing System of service providers accordance with TRAI Regulation on code of Practise for Metering and Billing System.	28/08/2006	Quality of Service	Download (910.95 KB) Share Facebook	View All
8	Telecom Consumers Protection Regulations, 2012 (2 of 2012)	06/01/2012	Quality of Service	Main Regulation Download (48.78 KB) Share Facebook	View All
9	Telecommunication Consumers Education and Protection Fund (Fifth Amendment) Regulations, 2020	16/01/2020	Consumer Affairs	Fifth Amendment Download (273.99 KB) Share Facebook	View All
10	Telecom Consumers Protection and Redressal of Grievances Regulations, 2007 (3 of 2007)	04/05/2007	Quality of Service	Regulation Download (283.3 KB) Share Facebook	View All
11	Telecom Consumers Protection (Third Amendment) Regulations, 2012	09/03/2012	Quality of Service	Third Amendment Download (19.12 KB) Share Facebook	View All
12	Telecom Consumers Protection (Sixth Amendment) Regulations, 2013	21/02/2013	Quality of Service	Sixth Amendment Download (263.16 KB) Share Facebook	View All
13	Telecommunication Consumers Education and Protection Fund (Third Amendment) Regulations, 2014	26/06/2014	Consumer Affairs	Third Amendment Download (168.55 KB) Share Facebook	View All
14	Telecommunication Consumers Education and Protection Fund (Fourth Amendment) Regulations, 2018	18/07/2018	Consumer Affairs	Fourth Amendment Download (345.66 KB) Share Facebook	View All
15	Telecom Consumers Protection (Tenth Amendment) Regulations, 2016	19/08/2016	Quality of Service	Tenth Amendment Download (134.9 KB) Share Facebook	View All
16	Telecom Consumers Protection (Second Amendment) Regulations, 2012	21/02/2012	Quality of Service	Second Amendment Download (16.43 KB) Share Facebook	View All
17	Registration of Consumer Organisations (Amendment) Regulations, 2024	25/07/2024	Consumer Affairs	First Amendments Download (3.56 MB) Share Facebook	View All
18	Telecom Consumers Protection (Fifth Amendment) Regulations, 2012	27/11/2012	Quality of Service	Fifth Amendment Download (15.28 KB) Share Facebook	View All
19	Telecommunication Consumers Education and Protection Fund (Second Amendment) Regulations, 2013	10/07/2013	Consumer Affairs	Second Amendment Download (1012.9 KB) Share Facebook	View All
20	Telecom Consumers Protection (Ninth Amendment) Regulations, 2015	16/10/2015	Quality of Service	Ninth Amendment Download (72.66 KB) Share Facebook	View All

Pages

Director
S. No.	Subject	Date of Release	Division	Download/Details
1	TRAI Directive on Publication of tariffs for consumer information	24/05/2004	Financial & Economic Analysis	Direction Download (64.54 KB) Share Facebook